What should an employee at ServiceTitan be ready to do from day one?

An employee at ServiceTitan should be prepared to handle complex payment issues from day one because the role inherently involves dealing with intricate financial transactions and scenarios that may arise within the FinTech framework. Understanding various payment processing systems, potential troubleshooting methods, and the intricacies of customer payment concerns are fundamental skills needed in this position.

Given the dynamic nature of financial technology and customer service, employees must be equipped to address complex queries immediately, ensuring smooth operations and high customer satisfaction from the outset. Proficiency in navigating these complexities allows for better support and problem resolution, which is crucial for both the employee's success and the company's reputation.

The other choices, such as improving existing payment systems, training new employees, and negotiating with clients, are important aspects of a more advanced role or responsibilities that may develop over time. However, immediate readiness to resolve payment issues is a primary expectation for a new employee in this position.